Shipping Policy
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Overview
At Emil Routes, we are proud to offer worldwide shipping to our customers. This Shipping Policy outlines our shipping practices, timelines, and important information to ensure your order reaches you smoothly.
Shipping Method
We exclusively offer Cash on Delivery (COD) for all orders.
Payment is made in cash at the time of delivery.
Processing Time
Orders are typically processed within 1–3 business days.
Processing does not include weekends or public holidays.
Delivery Time
Local orders: Estimated delivery within 4–7 business days
International orders: Estimated delivery within 8–15 business days, depending on the destination country
Shipping Costs
Shipping charges (if any) will be calculated and displayed at checkout.
In some cases, international shipping may incur additional customs fees, taxes, or import duties, which are the responsibility of the customer.
Order Tracking
Once your order is shipped, we will provide a tracking number via email (if tracking is available in your country).
If tracking is not available, you will receive updates via email or phone regarding the estimated delivery timeframe.
Delivery Issues
If you experience any of the following, please contact us at [email protected]:
Order not received within the estimated time
Damaged or tampered packaging
Incorrect items delivered
Change of Shipping Address
To request a change in the shipping address after placing an order, please contact us within 12 hours of placing your order. We cannot guarantee changes once processing has begun.
Failed Delivery Attempts
If you are not available at the time of delivery, our courier may attempt to contact you. Repeated failed delivery attempts may result in cancellation of the order.
Contact Us
If you have any questions about this Shipping Policy, feel free to contact us at:
Email: [email protected]